This was an excellent hotel in every way and excellent value. I would definitely stay here again.
-by , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
01 Mar 2018
Business
I wish the washroom facility in the rooms can be provided
-by Anjarwala , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
01 Mar 2018
Business
Wonderful stay and on the whole very pleasant staff. I particularly want to thank a new lady on reception (Martha) for going making my stay comfortable and helping ensure things ran smoothly for my trip.
On the other hand, please could staff be reminded that if they are dealing with a query face to face that they should focus ojn that, not break off to answer the telephone and leave the guest waiting for a different query to be dealt with! I don't want to get anyone in trouble, but was quite amazed that the phone was answered twice whilst I was discussing a minor issue with the receptionist. Thanks
-by Harker , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
01 Mar 2018
Business
Really comfortable stay (as usual). A special thank you to the lovely Lithuanian lady whom I've met a couple of times on reception. (Sorry, I don't remember her name). She is so helpful and cheerful; a real pleasure to meet staff so dedicated and enthusiastic.
-by Harker , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
01 Mar 2018
Business
The staff on reception were lovely and very helpful, the room was clean and comfortable, ideal for my needs. Despite being in the basement at the front, the room still felt light and airy and there was little noise overnight from outside.
I didn't eat in the hotel, nor did I use the spa, health club or a meeting room, so I cannot comment on those facilities.
-by Jennings , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
25 Feb 2018
Business
Non dairy milk at breakfast
More Vegan options for breakfast
-by Rickard , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
25 Feb 2018
Business
Staff were very welcoming. I was upgraded to a double room and although I shared a WC this was not inconvenient as I had a shower and wash had basin in my room. Very clean room and at the back of the building so it was quiet. The bed needs a new mattress and new pillows. Breakfast (continental) was plentiful and the breakfast room very pleasant.
-by Emery , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
23 Feb 2018
Business
Thank you once more. I arrived at the Lancaster extremely late (almost midnight) and feeling really tired (after a horrendous journey) but it was lovely to reach my 'home from home'. It means so much not to have to concern about where I am staying.
I was in the delightful room 2 and was as happy as could be.
Thank you again. I appreciate it so much.
Warmest wishes
Muriel x
-by Lloyd-Lavery , Stay date :
Facilities
Cleanliness
Staff
Value
Rooms
Food and Drinks
Meeting and Events
23 Feb 2018
Business
As always, a really good, very large room and excellent staff.